Question 1

What is included in each plan?

Accepted Answer

Each plan includes AI visibility tracking across major platforms (ChatGPT, Claude, Perplexity, Gemini, Google AI). The difference is in the number of prompts tracked, GEO audits available, and advanced features like bot traffic analytics and e-commerce product tracking.

Question 2

What are AI Answers?

Accepted Answer

AI Answers represent the total number of AI-generated responses we track for you monthly. This is calculated as: prompts tracked × AI models × 30 days. For example, tracking 100 prompts across 3 AI models for 30 days equals 9,000 AI answers per month.

Question 3

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can change your plan at any time. When upgrading, you'll get immediate access to new features. When downgrading, changes take effect at your next billing cycle. Your tracking data is always preserved.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) for monthly and yearly subscriptions. For Enterprise and Agency plans, we also support SEPA Direct Debit and invoice payments.

Question 5

Is there a free trial?

Accepted Answer

Yes! All plans include a 7-day free trial with full access to features. No credit card required to start. You can explore the platform, set up your prompts, and see real AI visibility data before committing.

Question 6

What's the difference between Business and Agency pricing?

Accepted Answer

Business plans are for companies tracking their own brand visibility. Agency plans are designed for marketing agencies managing multiple clients, with features like multi-client workspaces, white-label reporting, usage-based billing, and volume discounts.

Question 7

How does yearly billing work?

Accepted Answer

Yearly billing gives you 2 months free compared to monthly pricing. You're billed once per year at the discounted rate. Cancel anytime, and you'll retain access until the end of your billing period.

Question 8

What happens if I exceed my prompt limit?

Accepted Answer

We'll notify you when you're approaching your limit. You can upgrade your plan or purchase additional prompt capacity. We never automatically charge for overages without your approval.

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