AI visibility for CX teams
Know what AI tells your customers.
Customers ask ChatGPT how to reach support or cancel. Finseo shows what the engines answer about your service and where the facts are wrong.
Wellnetz
Cancel your contract
Answered
Wellnetz
Cancel your contract
Answered
What Finseo checks
Every policy, right.
Mentioned in service prompts
How often AI names you.
47 %
Perplexity
38 %
Gemini
41 %
AI Mode
Who asks about your service
Six customer moments, one answer engine.
Customers ask an engine about support, cancellation and complaints before they open a ticket. Finseo tracks what each of these moments sees about your service.
01Customers seeking help
“How do I reach Wellnetz support outside business hours?”
Contact and support facts
Whether hours, channels and phone numbers in AI answers match your help center or come from an outdated page.
02Cancelling customers
“How do I cancel my Wellnetz contract and what is the notice period?”
Cancellation and policies
Whether notice periods, cancellation steps, refunds and fees are stated the way your current terms define them.
03Complainants
“How do I file a complaint against Wellnetz about a wrong bill?”
Complaint paths
Which complaint route the engines suggest, from your own form to consumer bodies, and which themes they repeat.
04Sceptical prospects
“Is Wellnetz legit or are there a lot of scam reports?”
Trust and legitimacy
How the engines answer trust questions about your brand, and which forum posts or review pages they cite for it.
05Switchers
“Wellnetz or Vodafone, which one has better customer service?”
Service comparisons
Who wins head-to-head service prompts against your competitors, and which reasons the engines give for it.
06Review readers
“What do Trustpilot reviews say about Wellnetz support?”
Reviews and sentiment
Which praise and complaints the engines pull from Trustpilot, Reddit and forums, and how the tone shifts.
47% of US consumers used ChatGPT for online help in the last 90 days
Source: Avaya, 2026Prompt monitoring
From service question to source.
Finseo runs your support and reputation prompts in every engine and shows which review sites, forums and help pages carry the answer.
Tracked engines
ChatGPT
Gemini
Perplexity
Google AI Mode
ClaudeCited sources
Reddit
Wikipedia
YouTubeYouTubeRedditWikipediaRedditWikipediaRedditYouTubeWikipediaRedditTracked engines
ChatGPTGeminiPerplexityGoogle AI ModeClaudeCited sources
RedditWikipediaYouTubeYouTubeRedditWikipediaRedditWikipediaRedditYouTubeWikipediaRedditCited sources
For each engine you see which review sites, forums and help pages the AI cites about your service.
New prompts
Finseo checks every engine continuously and suggests new service questions customers ask right now.
How it works
From the customer question to the fix.
Finseo finds the service questions customers ask, checks every answer against your policies and shows which sources shape how your support is described.
Find the questions before the ticket
Finseo builds your prompt set from support, cancellation, complaint and trust questions, per market, language and engine, so you see the moments that matter.
Prompt researchNew prompt
How do I cancel my Wellnetz contract?
New prompt
How do I cancel my Wellnetz contract?
Catch wrong policies and hours
Finseo compares AI answers with your approved help center and terms, flags wrong notice periods, fees or hours and names the source of the wrong claim.
AI fact check
AI answer · ChatGPT
To cancel Wellnetz, call the hotline with 3 months' notice.
Your approved source
Cancel online, 1 month's notice
AI answer · ChatGPT
To cancel Wellnetz, call the hotline with 3 months' notice.
Your approved source
Cancel online, 1 month's notice
Measure how your service sounds
See the share of positive answers about your support next to your competitors, per engine and topic, and spot when the tone about billing or waiting times shifts.
AI brand sentimentPositive answers · 52 prompts
Positive answers · 52 prompts
Know which voices speak for you
See whether engines cite your help center, a review site or a years-old forum thread, and which pages your team should update or answer first.
Citation tracking
Wellnetz customer service
trustpilot.comreddit.comWellnetz customer service
trustpilot.comreddit.comyoutube.com
Customer service in numbers
Support now starts outside your own channels.
3×
more likely to use ChatGPT than your bot
45 %
of US consumers ask AI for business tips
42 %
of AI searchers got wrong answers
88 %
of AI users check the cited sources
Your service in AI answers
What the engines tell your customers.
Notice periods, channels and hotline hours are what customers ask AI before they contact you. Finseo shows how each engine describes your service, where it gets it wrong and how you compare.
Cancel by phone with 3 months' notice.
Chat support is fast and friendly.
Cancel online in your customer account.
Wellnetz
39 %
Linkra
33 %
Positive mentions
praisedcriticised
HelpWellnetzCancel your contract
Rewrite the cancellation article as clear steps
ChatGPT says hotline and 3 months' notice, citing a 2021 reddit.com thread
The loop
Track it, fix it, prove it.
Finseo tracks your prompts every day, turns each gap into a task and checks the same prompts again, so you see what changed.
Plans by team
From one support lead to a global CX organisation.
What AI tells customers about service, refunds and cancelling matters to every size of CX team. Pick the set-up that matches yours.
Compare plans01Support lead · 1–2 people
Support lead
A support lead checks what engines tell customers about cancelling, refunds and contact options and fixes the help pages behind wrong answers.
Starter or Business plan
02CX team · one brand
CX and reputation team
CX, support and comms track service, complaint and review prompts against rivals and see which review sites and forums shape the tone.
Business or Growth plan
03Several brands or markets
Multi-brand service
Groups with several brands or country support teams give each its own project and language and compare service sentiment across all of them.
Growth plan
04Enterprise · global CX
Global CX organisation
A central voice-of-customer team sets the prompts, regions work in their own workspaces with roles, and leadership gets one service report.
Enterprise, on request
Customers
Brands winning in AI answers.
From food to electronics to retail: enterprise teams steer their AI visibility with Finseo.
See all customersConsumer Reviews
The world's most trusted consumer review platform connecting people and brands.
View customers
Retail · Employer Branding
Lidl makes its employer brand visible in AI search with Finseo.
Read story
Consumer Electronics
Panasonic makes its products visible in every AI answer with Finseo.
Read story
What is at stake
A wrong answer becomes your ticket.
CX FAQ
Questions from CX and support teams.
Customer · Reviews
Trustpilot tracks its AI visibility with Finseo.
$261.1 m
Revenue 2025
361 m
Active reviews
1,000+
Employees
Sources: Trustpilot FY2025 results
OMR Reviews5.0/ 5
G25.0/ 5SSO via SAML
Login via your identity provider
Roles & audit trail
Every change logged
Data in Germany
EU data residency, GDPR
More solutions
Finseo for other teams.
Finseo adapts to how your team measures AI visibility.
CX demo
What does AI tell your customers about your service?
Enter your work email and we show you in 30 minutes how ChatGPT, Gemini and Perplexity describe your support, policies and reviews.