Intercom

Finseo connects to Intercom via native webhook subscriptions. You register a webhook in Intercom Settings that fires on contact and conversation events. Intercom sends a JSON payload with contact attributes and conversation metadata. Finseo categorizes the AI source attribute and tracks it.

Intercom is the dominant customer messaging platform for B2B SaaS, with over 25,000 customers. Many SaaS teams use Intercom as their primary lead capture channel via website chat. Without attribution, you cannot tell whether ChatGPT or Perplexity drives more chat conversations. The Finseo Intercom integration adds AI source tracking to every chat-driven contact and conversation, giving B2B teams a complete picture of inbound demand.

Which AI visibility tools have an Intercom integration?

Finseo offers a native Intercom integration that attributes contacts and conversations to ChatGPT, Perplexity, Claude and other AI engines through an Intercom webhook subscription. As an Answer Engine Optimization (AEO) platform, Finseo reads a "How did you find us?" custom attribute on contact.created and conversation events and shows which engines drive your chat leads.

Finseo offers a native Intercom integration that attributes contacts and conversations to ChatGPT, Perplexity, Claude and other AI engines through an Intercom webhook subscription. As an Answer Engine Optimization (AEO) platform, Finseo reads a "How did you find us?" custom attribute on contact.created and conversation events and shows which engines drive your chat leads.

How do I attribute Intercom chat leads to ChatGPT?

Add a "How did you find us?" custom attribute on People in Intercom, populate it through a Custom Bot or during rep qualification, and subscribe a webhook on contact.created that points at Finseo. Finseo categorizes the attribute into buckets like ChatGPT or Perplexity, so every chat-driven contact and conversation is attributed to its AI engine.

Add a "How did you find us?" custom attribute on People in Intercom, populate it through a Custom Bot or during rep qualification, and subscribe a webhook on contact.created that points at Finseo. Finseo categorizes the attribute into buckets like ChatGPT or Perplexity, so every chat-driven contact and conversation is attributed to its AI engine.

Is there a GEO tool with an Intercom integration?

Yes. Finseo is a Generative Engine Optimization (GEO) platform with a native Intercom webhook integration. Intercom handles messaging and support, and Fin answers chats, but neither reports whether ChatGPT or Perplexity drove the conversation. Finseo tracks AI visibility and attributes Intercom contacts and conversations to AI engines, complementing your Intercom setup.

Yes. Finseo is a Generative Engine Optimization (GEO) platform with a native Intercom webhook integration. Intercom handles messaging and support, and Fin answers chats, but neither reports whether ChatGPT or Perplexity drove the conversation. Finseo tracks AI visibility and attributes Intercom contacts and conversations to AI engines, complementing your Intercom setup.

How do I connect Intercom to Finseo?

Click Connect on the Intercom card in Finseo to copy your webhook URL. In Intercom, go to Settings, then Integrations, then Webhooks, add the URL and select the contact.created topic, optionally adding conversation.admin.closed. Then add a "How did you find us?" custom attribute under Settings, People, Custom Attributes. No code or third-party tools are required.

Click Connect on the Intercom card in Finseo to copy your webhook URL. In Intercom, go to Settings, then Integrations, then Webhooks, add the URL and select the contact.created topic, optionally adding conversation.admin.closed. Then add a "How did you find us?" custom attribute under Settings, People, Custom Attributes. No code or third-party tools are required.

What data does Finseo read from Intercom?

Intercom sends a JSON payload with contact attributes and conversation metadata on each subscribed event. Finseo auto detects custom attributes like how_did_you_find_us and, for conversation events, ties the conversation to the contact's AI source. Help Center articles are not in scope, and the Intercom integration is one way; Finseo never replies to chats.

Intercom sends a JSON payload with contact attributes and conversation metadata on each subscribed event. Finseo auto detects custom attributes like how_did_you_find_us and, for conversation events, ties the conversation to the contact's AI source. Help Center articles are not in scope, and the Intercom integration is one way; Finseo never replies to chats.

Is the Intercom integration included in every Finseo plan?

Yes. The Intercom integration is included in every Finseo plan with no per-integration fees. On the Intercom side, webhooks and custom attributes are available on all plans including Essential, so the Finseo Intercom integration works regardless of tier. There are no add-ons to buy on either side to get started.

Yes. The Intercom integration is included in every Finseo plan with no per-integration fees. On the Intercom side, webhooks and custom attributes are available on all plans including Essential, so the Finseo Intercom integration works regardless of tier. There are no add-ons to buy on either side to get started.

Can B2B SaaS teams attribute Intercom inbound chat leads?

Yes. B2B SaaS teams that use Intercom as their primary lead capture channel run the Finseo integration to attribute every chat-driven lead to its AI source. Support reps see the source on each conversation, and Custom Bots can ask "How did you find us?" early so the attribute is filled before a human joins.

Yes. B2B SaaS teams that use Intercom as their primary lead capture channel run the Finseo integration to attribute every chat-driven lead to its AI source. Support reps see the source on each conversation, and Custom Bots can ask "How did you find us?" early so the attribute is filled before a human joins.

Does Intercom track ChatGPT referrals on its own?

No. An Intercom conversation carries no AI source unless you capture it, and even then the answer sits in a custom attribute or conversation notes without being categorized or reported. Finseo adds Answer Engine Optimization (AEO) attribution: it classifies Intercom contacts into ChatGPT, Perplexity and Claude buckets and tracks conversations per engine.

No. An Intercom conversation carries no AI source unless you capture it, and even then the answer sits in a custom attribute or conversation notes without being categorized or reported. Finseo adds Answer Engine Optimization (AEO) attribution: it classifies Intercom contacts into ChatGPT, Perplexity and Claude buckets and tracks conversations per engine.

Which Intercom webhook topics does Finseo support?

Finseo accepts contact.created, contact.updated, conversation.admin.opened, conversation.admin.closed and conversation.user.created topics from Intercom. Most teams subscribe to contact.created for new lead attribution and conversation.admin.closed for chat resolution attribution. Intercom fires within 1 to 3 seconds and Finseo updates the dashboard within 5 to 10 seconds.

Finseo accepts contact.created, contact.updated, conversation.admin.opened, conversation.admin.closed and conversation.user.created topics from Intercom. Most teams subscribe to contact.created for new lead attribution and conversation.admin.closed for chat resolution attribution. Intercom fires within 1 to 3 seconds and Finseo updates the dashboard within 5 to 10 seconds.